Getting care when you need it
You wake up with a sore throat. You’re sneezing a lot and feeling kind of achy. You might think to yourself: Maybe it’s allergies or the start of a cold or the flu.
For many minor illnesses and injuries, you can get the same level of care with a telehealth visit as you would with in-person care at a clinic or your doctor’s office. Instead, you can just hop on your phone, tablet or computer to receive a diagnosis and treatment plan from a virtual care provider.
Conditions treated using telehealth
Whether you opt for a video visit or an e-visit, they’re both convenient ways you can get help for minor illnesses from wherever you are. Here’s a look at some of the conditions covered in video visits and e-visits.
Quick Care Video Visits
Quick Care Video Visits cover a set of conditions for minor illnesses including:
- Cold
- Skin rashes
- Headache
- Sinus infection symptoms
- Acne
- Flu symptoms in kids and adults
See the list of Quick Care Video Visit conditions we cover for adults and kids seeking virtual care.
Video visits with provider
Pairing video visits with your provider and in-person visits can help you monitor your health if you’re managing a chronic disease. You also might be able to get virtual care from your provider when you’re not feeling well. Check with your provider’s office to see if a telehealth visit is right for your situation.
E-visits
E-visits also cover a set of minor illnesses, including cold symptoms, anxiety or depression, headache and head lice for kids. See the list of e-visit conditions our virtual care providers treat.
Why use telehealth
With telehealth visits, you or child can get care without leaving home or sitting in a busy waiting room. You can hop on a call whenever it’s convenient for you whether that’s during your lunch break or in the evening after the kids go to bed. It’s also a convenient option to get care outside of your provider’s office hours, including evenings, weekends and holidays.
Of course, not every visit can be virtual. If you’re experiencing severe symptoms like difficulty breathing, seek in-person emergency care immediately or call 911.
Things to know about telehealth visits
Telehealth is a convenient option when your child gets sick, especially when you have other children. The idea of getting everyone into the car and off to the doctor’s office might seem overwhelming and time-consuming.
Or if your little one gets sick during the night, you don’t need to wait for answers until the doctor’s office opens in the morning.
Instead, you can request a video visit for kids ages 2-17 if you’re their legally authorized representative. Be sure the child is present and visible with you for the duration of the appointment.
For e-visits, you can submit a request for children ages 2-11 if you’re their legally authorized representative.
Since kids younger than 2 still need to be seen by their own provider, it’s best to call the office about scheduling a video visit or in-person appointment instead.
You might be wondering who’s on the other side of a camera during a telehealth visit. You’ll see an online doctor or other member of your care team during video visits with your provider.
With Quick Care Video Visits, you’ll meet with the next available provider for help with minor illnesses. With e-visits, just tell us about your nonurgent symptoms with an e-visit questionnaire and watch for a provider’s message within an hour. Our providers are available 24/7 to provide Quick Care Video Visits and e-visits.
Check out Quick Care Video Visit instructions and e-visit instructions to get started.
Start your telehealth visit
Ready to get virtual care? Pick the option that’s most convenient for you so we can help you feel better.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We'll bill your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
E-visits
- For kids 2-11 and adults
- Available 24/7 – send a message and get a response within one hour
- We'll bill your insurance
Start an e-visit
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