Virtual visits: health care anytime, anywhere
We understand sometimes you might not feel well enough to drive to a clinic or your provider’s office. That’s why we offer virtual visits so you can see a provider when and how it’s most convenient for you.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We'll bill your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
E-visits
- For kids 2-11 and adults
- Available 24/7 – send a message and get a response within one hour
- We'll bill your insurance
Start an e-visit
Get started with virtual visits
Virtual visits are another way for you to get health care with a provider. Just like an in-person urgent care or visit to your provider’s office, you can get care for minor illnesses like cold, flu or sinus infection through these video visits.
Quick Care Video Visits help you or your child age 2 or older see a provider quickly for minor health concerns. Our video visit providers are here for you 24/7.
You also can meet with your care team during office hours via video instead of driving to their office.
E-visits also are a great option to get care any time of day. Just answer a few questions about your symptoms, and a telehealth provider will evaluate your condition and share a treatment plan – all by messaging you within an hour.
The biggest benefit of virtual visits is getting health care without leaving the house when you’re sick. Also no need to load up the car with your sick child (and their siblings) to drive and sit in a busy waiting room.
Virtual visits are available to almost everyone in your family, though kids younger than 2 years old still need to be seen by their own provider. Ask your child’s pediatrician about scheduling a video visit or an in-person appointment instead.
When doing virtual visits, you can rest assured we protect your health information. Video visits are powered by Zoom and feature telehealth security measures such as meeting IDs and visit vertificaitons to ensure only you and the provider have access to your visit. We also keep your personal information safe when you request an e-visit through your LiveWell account.
Yes, virtual visits can be an option for care if you think you’re experiencing COVID symptoms. Contact your primary care provider to ask if they can see you either in person or with a video visit. Or hop on a Quick Care Video Visit anytime to discuss your symptoms and testing options.
If you’ve tested positive for COVID, complete an e-visit questionnaire and the next available provider will respond with treatment options.
Our virtual visits start in LiveWell. Learn how to begin an e-visit or video visit.
Don’t have an account yet? Set up a LiveWell account now.
Your virtual visit options
When you can’t pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a provider any time and from anywhere, 24/7.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Video visits with your provider are just like office visits – minus the trip.
When you need on-the-go answers
Getting a quick diagnosis 24/7 can be as easy as checking your email. Just tell us about your nonurgent symptoms with an e-visit questionnaire and watch for a provider’s message within one hour.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Learn more about LiveWell and its features.
