Video visits: virtual care with a provider anytime, anywhere
With video visits, you can get care from a provider just like an in-person visit without the trip to a clinic or your doctor’s office. With Quick Care Video Visits, our video visit providers are available 24/7 to help with minor illnesses like cold, flu or sinus infection. Or request a video visit with your own provider from the comfort of home.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We'll bill your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
Quick Care Video Visits
With Quick Care Video Visits, you or your child age 2 or older can see a provider quickly for diagnosis and treatment – just like an in-person urgent care visit. You’ll receive 24-hour care with the next available provider for common, nonurgent symptoms related to minor illnesses like cold, flu or sinus infection.
Quick Care Video Visits are billed to your insurance. If you don’t have insurance, you’ll receive a statement detailing your financial responsibility.
We're also able to provide Quick Care Video Visits if you have Medicare or Medicaid as your primary or secondary insurance.
Start your Quick Care Video Visit in LiveWell
Step 2:
Answer a few questions, then wait your turn to meet with a provider.
Step 3:
Begin a video visit from the comfort of home – or anywhere.
Video visits with your provider
Video visits with your provider are just like office visits – minus the trip. Just call your provider's office and ask if a virtual visit is appropriate for your situation. They’ll need to see you in-person for some appointments, like wellness exams.
A video visit with your primary care provider, specialist or another member of your care team will be billed to your insurance and is subject to any coinsurance, copay or deductible – just like an in-person visit. If you don’t have insurance, you’ll receive a statement detailing your financial responsibility.
Things to know about telehealth video visits
Quick Care Video Visits offer 24-hour care for minor illnesses with the next available provider without the trip to an urgent care office. You also have the option to see your own provider via video visit during office hours. Whichever type of video visit you request, our virtual care providers are here to help you feel better from wherever you are.
Be prepared to answer a lot of questions. Since there’s no physical examination, the provider will spend time asking detailed questions to better understand your symptoms and health concerns.
To ensure you're getting the best care possible, you may be asked to come in for lab tests such as a strep test or to pick up medication as a result of your visit.
You can use Quick Care Video Visits for minor illnesses you might usually take to an urgent care office. Quick Care Video Visits for ages 2 and older (unless otherwise noted) cover this set of conditions and symptoms.
Adult conditions and symptoms:
- Abdominal discomfort or upset stomach
- Acid reflux
- Acne
- Allergies
- Anxiety
- Back pain
- Bronchitis
- Colds
- Constipation
- Cough
- COVID (coronavirus)
- Depression
- Diarrhea
- Eye discharge or drainage
- Flu
- Headache
- Joint pain and stiffness
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye
- Red eye
- Respiratory flu symptoms
- Respiratory infections
- Runny nose
- Sinus drainage
- Sinus infections
- Sinus problems
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
- Vaginal discharge and irritation
Pediatric conditions and symptoms:
- Abdominal discomfort or upset stomach
- Acne
- Allergies
- Back pain
- Bronchitis
- Colds
- Constipation
- Cough (for children 5 years old and up)
- COVID (coronavirus)
- Diarrhea
- Flu
- Headache
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye (for children 3 years old and up)
- Red eye
- Runny nose
- Sinus drainage
- Sinus infections (for children 10 years old and up)
- Sinus problems
- Skin rashes
- Sore throat (for children 5 years old and up)
- Sprains and strains
- Stuffy nose
If you’re 18 or older and physically located in Illinois, Wisconsin or Michigan, you can request a video visit.
You also can request video visits for kids ages 2-17 if you’re their legally authorized representative. For the video visit, the child must be present and visible with you for the duration of the appointment.
Note kids younger than 2 years old still need to be seen by their own provider. Ask your child’s pediatrician about scheduling a video visit or an in-person appointment instead.
For minor children between the ages of 12-17 years old, you must have proxy access to their LiveWell account. When you submit a video visit on behalf of a minor, you must use their proxy account. Don't use your own account to request a video visit for your dependent. Learn more about proxy/dependent care.
When you do a video visit from your LiveWell account, we keep your personal information safe and secure. These video visits are powered by Zoom, whcih features enhanced telehealth security measures like meeting IDs and visit verifications to ensure only you and your provider have access to your video visit.
We walk you through the steps of starting a Quick Care Virtual Visit or scheduled virtual visit with your provider in LiveWell, plus answer common questions you may have.
We can help answer your questions about LiveWell and its features. We also offer instructions for navigating video visits.
If you’ve recently had a Quick Care Video Visit and have additional medical questions, you can call 844-284-0381 to speak with a virtual health nurse.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
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