Telehealth services: health care anytime, anywhere
Illness doesn’t wait to crop up during office hours. Or sometimes you might not feel well enough to see your provider in person. That’s why we offer a variety of ways for you to see an Advocate Health Care provider when and how it’s most convenient for you, including our telehealth options.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We'll bill your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
E-visits
- For kids 2-11 and adults
- Available 24/7 – send a message and get a response within one hour
- We'll bill your insurance
Start an e-visit
Things to know about telehealth
Telehealth – sometimes called virtual visits – is another way for you to get health care with a provider. Instead of driving to a clinic or your provider’s office, you can hop on your mobile device or computer to receive a diagnosis and treatment plan when and where you need it.
With telehealth, you have the option to see your own primary care provider via video visit during office hours or hop on a video visit to get care from the next available provider. We call this 24-hour care a Quick Care Video Visit. E-visits also are a great option to get care any time of day. Just complete a questionnaire and get an email response from any provider within an hour.
The biggest benefit of telehealth is getting health care without leaving the house when you’re sick. Just answer a few questions about your symptoms, then get care from a provider at a time that’s convenient for you. You also don’t have to worry about taking your sick child out of the house and into a busy waiting room.
Telehealth services are available to almost everyone in your family, though kids younger than 2 years old still need to be seen by their own provider. Ask your child’s pediatrician about scheduling a video visit or an in-person appointment instead.
If you’re 18 or older and physically located in Illinois, Wisconsin or Michigan, you can request a video visit. You also can request video visits for kids ages 2-17 if you’re their legally authorized representative.
When doing telehealth visits, you can rest assured we protect your health information. Video visits are powered by Zoom and feature telehealth security measures such as meeting IDs and visit vertificaitons to ensure only you and the provider have access to your visit. We also keep your personal information safe when you request an e-visit through your LiveWell account.
Yes, you can. If you think you’re experiencing COVID symptoms, contact your primary care provider. They may be able to see you the same day in person or with a video visit. You also can hop on a Quick Care Video Visit for 24-hour care to discuss your symptoms and testing options.
If you’ve tested positive for COVID, you can complete an e-visit questionnaire for treatment options.
Our telehealth visits start in LiveWell. Learn how to begin an e-visit or video visit.
Don’t have an account yet? Set up a LiveWell account now.
Telehealth urgent care services when and where you need them
When you can’t pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a provider any time and from anywhere, 24/7.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Video visits with your provider are just like office visits – minus the trip.
When you need on-the-go answers
Getting a quick diagnosis 24/7 can be as easy as checking your email. Just tell us about your nonurgent symptoms with an e-visit questionnaire and watch for a provider’s message within one hour.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Learn more about LiveWell and its features.
