You can use telehealth visits, like e-visits, to get virtual care 24/7. E-visits are easy, online messages with a virtual care provider who can address this set list of common, nonurgent symptoms:

• Anxiety or depression
• Back pain
• Bladder or urinary infection
• Birth control refill
• Cold symptoms
• Erectile dysfunction
• Headache
• Head lice (pediatric)
• COVID symptoms (with positive test result)
• Vaginal discharge or irritation

To ensure you’re receiving the best care possible, you may be asked to come in for lab tests such as a urine sample or to pick up medication as a result of your e-visit.

Yes, we’ll bill your e-visit to your insurance. Your visit is subject to any coinsurance, copay or deductible – just like an in-person visit. You’ll receive a statement detailing your financial responsibility.

We're also able to provide e-visits if you have Medicare or Medicaid as your primary or secondary insurance.

If you're an Advocate Health Care patient, are 18 or older and are physically located in Illinois, Wisconsin or Michigan, you can request a telehealth e-visit for yourself. You can also submit an e-visit for kids ages 2-11 if you're their legally authorized representative. Learn about proxy/dependent care.

Yes, we keep your personal health information safe when you request an e-visit through your LiveWell account.

It takes a few minutes to start your e-visit in LiveWell. We walk you through the steps of starting an e-visit, plus answer common questions you may have.

We can help answer your questions about LiveWell and its features.

If you’ve recently had an e-visit and have additional medical questions, you can call 844-284-0381 to speak with a virtual health nurse.