Get virtual care from anywhere
When you’re not feeling well, instead of driving to a clinic or your doctor’s office, you can get a diagnosis and treatment plan from home, work – just about anywhere – with a video visit or e-visit.
You might be wondering: Who are the Advocate Health Care providers on the other side of the camera or computer and how can they help me? Here’s a look at what virtual care is all about and what services our providers offer.
Telehealth visit conditions and symptoms
Telehealth visits with your doctor online or visits with our next available provider online are options to get care wherever you are for minor illnesses – the kind of issues you might seek care for at an immediate care clinic.
To get care from your own doctor online during office hours, call your doctor’s office and ask if a video visit is appropriate for your condition or the symptoms you’re experiencing.
If you need urgent care, consider a Quick Care Video Visit or e-visit with the next available provider on our team. Quick Care Video Visits and e-visits are options for the types of conditions and symptoms you might usually visit an immediate care center for – everything from anxiety and depression to cold and flu symptoms and more.
See the list of conditions and symptoms we diagnose and treat with Quick Care Video Visits and e-visits.
For any type of telehealth visit, be prepared to answer a lot of questions since there is no hands-on physical exam. These detailed questions about your condition and symptoms will help your online doctor or provider diagnose and treat you.
How telehealth visits or online doctor visits work
Online doctor visits may be an option with your own provider. You’ll need to call the provider’s office and request a video visit. If they agree your condition can be managed virtually, then they’ll schedule an appointment just like an in-person visit.
For 24-hour urgent care with a Quick Care Video Visit, sign in to LiveWell to meet with the next available virtual care provider.
You also can get care 24/7 with an e-visit. You'll fill out a questionnaire about your symptoms in LiveWell and a virtual care provider will evaluate your condition and share a treatment plan – all by messaging you within an hour.
Learn about virtual care providers
You’ll see an online doctor or other member of your care team during an online doctor visit with your provider. Call your doctor’s office to discuss options for seeing your doctor online.
With Quick Care Video Visits and e-visits, which we offer 24/7 for urgent care, the next available provider on our team will diagnose and treat you.
Yes, they’ll be able to access your medical history right from your LiveWell account.
Be prepared to discuss your symptoms and answer a lot of detailed questions. This will help the online doctor or virtual care provider better understand your symptoms and health concerns. They’ll use that information to make a diagnosis and to determine the right treatment for you.
After your Quick Care Video Visit or e-visit, you might have additional medical questions. If so, call 844-284-0381 and ask to speak with a virtual health nurse.
Start your telehealth visit
Ready to get virtual care? Pick the option that’s most convenient for you so we can help you feel better. If you need help getting started, check out Quick Care Video Visit and e-visit to learn how these visits work.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We'll bill your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
E-visits
- For kids 2-11 and adults
- Available 24/7 – send a message and get a response within one hour
- We'll bill your insurance
Start an e-visit
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Learn more about LiveWell and its features.
