Get started with an e-visit
When life is busy, our e-visits offer you an easy solution to get 24/7 care from just about anywhere. They’re also quick – answer a few questions and you’ll receive a diagnosis and care plan from a virtual care provider within an hour.
E-visits are for minor illnesses like cold symptoms and back pain. And if you need antibiotics for an infection such as a urinary tract infection (UTI), an e-visit is an alternative to visiting urgent care or your primary care provider.
Start an online e-visit
If you haven’t had an e-visit before, you may be wondering how this type of telehealth visit works. You can get started with your e-visit within minutes.
Sign in to LiveWell
You'll need a LiveWell account for an e-visit. Sign in or create an account.
Request an e-visit
Navigate to the menu and request an e-visit under Find Care.
Complete our questionnaire
Choose a reason for your visit and tell us about your condition.
Get your diagnosis and care plan
Within an hour, you'll receive a message from a virtual care provider.
You can find more detailed e-visit instructions in our LiveWell FAQ.
More things to know about e-visits
If you're an Advocate Health Care patient and are 18 or older, you can request an e-visit. You must be physically located in Illinois, Wisconsin or Michigan when you request the e-visit.
You can submit an e-visit for kids ages 2-11 if you're their legally authorized representative. E-visits are not available for children under 2 and teens ages 12-17, but you can request a Quick Care Video Visit.
When you do an e-visit, our next available virtual health provider will diagnose and treat you. Our providers will be able to access your medical history right from your LiveWell account. They’re trained to diagnose and treat common conditions and minor illnesses and will provide your diagnosis and care plan.
Learn more about virtual health providers and the services they offer.
At any time during the e-visit, the virtual health provider may advise you to seek in-person treatment. You may be asked to come in for lab tests, like a urine sample, after your e-visit as part of your diagnosis and care plan. They’ll also let you know if you should follow up with your own doctor.
If you have questions or concerns after your e-visit, you can speak to a virtual health nurse by calling 844-284-0381.
Once you’ve submitted your e-visit questionnaire, you’ll need to call 844-284-0381 to cancel your e-visit. It can’t be canceled online.
Yes, we protect your personal information and medical history during any telehealth visit, including e-visits. Learn more about telehealth privacy and security.
Contact our LiveWell support team by calling 855-624-9366 or email us. You can find additional information in our LiveWell FAQ.
Start your telehealth visit
Ready to get virtual care? Pick the option that’s most convenient for you so we can help you feel better.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We'll bill your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
E-visits
- For kids 2-11 and adults
- Available 24/7 – send a message and get a response within one hour
- We'll bill your insurance
Start an e-visit
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Learn more about LiveWell and its features.
