Learn how to use LiveWell with Advocate Aurora Health

LiveWell helps you manage the health and wellness of yourself and your family – it's an app and website that keeps you connected to your care, anytime and anywhere. You’ll be able to make appointments, send your doctor messages, check test results, pay your bill and more. If you have additional questions, you’ll find answers in our LiveWell FAQ.

Here’s how to create a LiveWell account

Your first step is to create an account. We'll use your answers to connect your new account with your existing medical record. 

Creating an account in the app: Download the app and then tap Sign up.

How to activate your LiveWell account from your mobile device 

Creating an account on the website: Sign up now in your browser. 

How to activate your LiveWell account from your computer 

How to set up access to someone else’s LiveWell account 

To view your family members’ medical records in LiveWell, you’ll need to request proxy access. 

Grant others access to your LiveWell health info (PDF) 
Request family and proxy access on a mobile device (PDF) 
Request family and proxy access on a computer (PDF) 

Help with common tasks in LiveWell

Get quick instructions for some of our most popular LiveWell tasks. 

Make appointments using LiveWell
Complete PreCheck-In for an upcoming appointment using LiveWell
Get your test results in the LiveWell app (PDF)
Complete initial two-step verification setup in the LiveWell app on a mobile device (PDF)
Complete initial two-step verification setup on a desktop computer (PDF)
Use two-step verification in the LiveWell app on a mobile device (PDF)
Use two-step verification in LiveWell on a desktop computer (PDF)
Sign up for and opt out of paperless billing in LiveWell on a mobile device (PDF)
Sign up for and opt out of paperless billing in LiveWell on a desktop computer (PDF)