Senior services care

Insurance counseling

Senior Advocate counselors can help you:

• Process all medical paperwork from any provider
• Answer questions about benefits
• Select the best Medicare, supplemental insurances and prescription drug coverage options
• Complete your applications for government programs such as Illinois Cares Rx and Extra Help

Support groups

Several support groups are available to seniors and their family members. These groups include:

• Diabetes Support Group
• Happy Hearts Club

Call the Consumer Access Center at 800-3-ADVOCATE for details.

Lifeline personal response & support services

We offer Lifeline Personal Response and Support Services, an easy-to-use service that makes staying in your own home a safer, more comfortable option. Lifeline gives you 24-hour access to emergency help, even if you can't reach the phone.

• Information referral: We can connect you to hospital and community resources including home emergency response systems, home-delivered meals, transportation, and more.
• Educational seminars and health fairs: We provide valuable health and wellness information, as well as screenings.
• Senior Advocate Magazine: Our quarterly health and wellness magazine provides articles and events of interest to seniors.

Advance directives

The Office of Mission and Spiritual Care can help you fill out the forms you'll need to enact a living will and/or a durable power of attorney. Blank forms are available in the Senior Advocate department at any time. Call 708-684-5175 for more information.

Transportation is available for seniors who meet the following criteria:

• Be ambulatory and able to meet the vehicle at the curb
• Live in the hospital's primary service area as designated by ZIP code
• Have a medical need (e.g., physician appointment or outpatient test) at the hospital

Certain hospital services offer expanded transportation. Please check with the individual department to see if special transportation arrangements are available.

For details and requirements, call 708-684-4123 between 9 a.m. and noon Monday through Friday.

Valet parking

• Service is available for a fee at the main door of the hospital from 8 a.m. to 4 p.m. for handicapped and special needs patients as well as for individuals who have difficulty walking (others can use free bus service to and from parking lot).
• Vehicle retrieval is available until 7 p.m.