For visitors
Visitor guidelines & hours
Visitor policy
All Advocate Health facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy
Visiting hours
Visiting hours are from 10 a.m.-7 p.m.
The NICU welcomes visitors at any time; there are no set visiting hours.
Frequently asked questions
Location
Advocate Illinois Masonic Medical Center is located in the Lake View neighborhood on Chicago's North Side.
View our campus map.
Advocate Illinois Masonic Medical Center
836 W. Wellington Ave.
Chicago, IL 60657
Get directions to the main hospital.
Center for Advanced Care
900 W. Nelson St.
Chicago, IL 60657
The Center for Advanced Care houses the Creticos Cancer Center, Digestive Health and Surgery.
Get directions to the Center for Advanced Care.
Medical Office Center
3000 N. Halsted St.
Chicago, IL 60657
Get directions to the Medical Office Center.
Parking
There are four parking garages on our medical campus; Wellington Garage, South Garage, Sheffield Garage, and Halsted Garage.
See our campus map for details.
Parking is charged at an hourly rate with validation available for all patients. See the Guest Services representative in the main lobby entrance for parking validation. If parking tickets are validated, the cost is:
- $5 for 0-2 hours
- $8 for 2-6 hours
- $11 for 6-24 hours
Valet service is also available on the ramp at the hospital’s main entrance and outside the Center for Advanced Care, and at the Medical Officer Center. The fee for valet is $8 and $15 for any vehicle staying overnight.
Smoke-free campus
In keeping with Advocate Health Care’s mission to promote health and wellness, smoking is not allowed anywhere on any hospital campuses, courtyards, parking towers or parking lots. This policy pertains to patients and visitors as well as physicians, associates and volunteers.
Dining options on our medical campus
Rendezvous Café, located on the ground floor, is open daily:
- Breakfast: 6:30 a.m. to 10:30 a.m.
- Lunch: 11 a.m. to 2:30 p.m.
- Dinner: 4:30 p.m. to 7 p.m.
The Courtyard Café, located on the first floor behind the information desk:
- Open 24 hours a day, seven days a week
- Food and beverages served Monday through Friday, 7 a.m. to 4:30 p.m.
The ecos café, located in the Center for Advanced Care:
- Open Monday through Friday, 7 a.m. to 3 p.m.
Family/guest lodging
The hospital has apartments on campus that can be rented for an overnight stay for your loved ones.
To check availability or book a room, call Patient Relations at 773-296-8230.
Spiritual care
Our professionally trained chaplains are a vital part of holistic care. Our chaplains can:
- Provide spiritual and pastoral care for you, your family members and your friends, especially during times of crisis, grief or loss
- Contact your own clergy, congregation, synagogue, mosque or faith community, with your consent, and make arrangements for your religious and spiritual needs
- Provide information about advance directives
- Discuss ethical decision-making and health care issues
Our chaplains are available 24 hours a day, seven days a week. Our chapel is open to people of all faiths 24 hours a day, seven days a week for prayer and meditation.
Contact a chaplain by calling 773-296-5005, or asking your nurse for assistance.
Questions or concerns?
If your hospital stay or care has not met your expectations, please ask to speak to the unit manager. If you have a concern or comment, you can also contact our Patient Relations department at 773-296-8230.