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For patients

Video remote interpreter connection

Advocate Health Care provides a convenient way to connect patients needing sign language assistance to interpreters. Similar to Skype, the video remote interpreting (VRI) system operates from a bedside cart and can connect a patient with an interpreter in just seconds. Available 24 hours a day so you and your caregivers will have immediate access to this communication aid.

More useful tools & programs 

  • Guidelines for visitors
  • Authorization for release of patient health information [PDF]
  • Bill payment online: Save the postage and pay your Advocate Condell Medical Center or Advocate Condell Immediate Care bills online. Major credit cards accepted.
  • Facility locator: Overview and close up maps allow you to view facilities and locations throughout the Network.
  • Financial assistance: Advocate Condell Medical Center & Advocate Condell Immediate Care Center patients can find more information and download brochures.
  • Find a doctor: We offer four easy ways to assist you in finding one of our more than 640 doctors.
  • Frequently asked questions: Answers for questions such as how to get a copy of your birth certificate, find a support group or arrange for transportation to Advocate Condell.
  • Guest Services: While you are waiting for your loved one's surgery to be completed, for your convenience, Condell offers convenient amenities to our visitors.
  • Network directory: Here you will find a helpful contact list for key Advocate Condell departments and personnel.
  • Pastoral care: The Diantha Ann Hoffman Memorial Chapel, located near our main lobby, is open around the clock for prayer and meditation, as is the Nemmers Family Chapel, which is located in the West Tower.
  • Patient rights: Learn about your rights and responsibilities as a patient.
  • Privacy notice (HIPAA): Learn about your privacy rights and responsibilities as a patient and about Advocate Condell's adherence to the Health Information Portability and Accountability Act (HIPAA).

Billing questions?

Advocate's mission is to provide quality and compassionate health care to our patients and their families. We understand that hospital bills and insurance claims can be confusing. We want to help you understand what Advocate will do to assist you, how you can assist us and your health plan, and how we can help you with your application for qualifying for government or charity assistance programs. If you wish to speak to a customer service associate, please call 630-645-2400 Monday – Friday, 8 a.m. to 4:30 p.m.

Check out our guide Understanding billing and financial assistance [PDF] English | Spanish