Your frequently asked questions

Use our Patient Request for Health Information form [PDF]. Follow these step-by-step instructions to obtain copies of your medical records.

If you or a family member were born at an Advocate hospital and need to obtain a copy of a birth certificate, please contact the Illinois Department of Public Health at 217-782-6553 or use the instructions on their website.

801 S. Milwaukee Avenue, Libertyville, IL 60048.

For copies of medical records, please contact Health Information Management at 847-990-5250. You will be required to complete and sign a release form, which is available in English and Spanish.

You may also follow these step-by-step instructions to obtain copies of your medical records.

Processing fees may apply.

You can schedule all procedures by calling central scheduling at 708-304-9393.

Public door to door small van transportation may be available. Please call PACE at 847-223-2245 or contact your local town hall for information.

Advocate's mission is to provide quality and compassionate health care to our patients and their families. We understand that hospital bills and insurance claims can be confusing. We want to help you understand what Advocate will do to assist you, how you can assist us and your health plan, and how we can help you with your application for qualifying for government or charity assistance programs. If you wish to speak to a customer service associate, please call 630-645-2400 Monday through Friday, 8 a.m. to 5:30 p.m.

See our guide Understanding Billing and Financial Assistance – in English [PDF]or Spanish [PDF]

Please contact an Advocate health advisor at 800-3-ADVOCATE or visit our searchable physician directory.

Our Classes & Events Search Tool will help you find one.

Please refer to our department directory.

Call Advocate Condell Health at Home at 800-813-5185.

Review a list of current positions available.

Advocate Condell has immediate care centers in Vernon Hills, Round Lake Beach and Gurnee with evening and weekend hours.