Concerns

As much as we would like to think that we always achieve our goal of providing superior care, sometimes we miss the mark. It’s exactly those times when we want to hear from you. Feel free to report problems with any aspect of your stay to your nurse or the nurse leader of your unit.

If you do not believe your concern has been resolved, please contact patient relations at 224-783-1339 or via this form. A member of our patient relations team will follow up with you within two business days.

After talking with our team, if you don't feel your concerns have been fully addressed, contact DNV Healthcare at hospitalcomplaint@dnvgl.com or 866-496-9647 or the Illinois Department of Public Health at 800-252-4343 or 800-547-0466 (TTY).